Shipping policy
SHIPPING INFORMATION
Shipping times
Italy: 3–5 business days
Europe: 6–9 business days
Shipping costs
Standard shipping Italy: €9.90
Free shipping on orders over €50
Shipping within Europe: €14.99
Order processing
Orders are processed within 1–2 business days.
You will receive a confirmation email with a tracking number as soon as your order has been shipped.
Couriers
We use reliable courier services to ensure that your premium accessories arrive in perfect condition.
Tracking
All orders include tracking. You will be able to track your shipment using the link provided in the confirmation email.
Shipping issues
If you have any questions or issues regarding your shipment, please contact us at klyvoitalia@gmail.com.
Shipping costs and delivery times may vary depending on the destination and will always be clearly displayed at checkout.
RETURNS AND EXCHANGES
Return policy
You have 30 days from the delivery date to return purchased products.
Items must be unused, in their original condition, and with all tags still attached.
How to make a return
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Contact us by email at klyvoitalia@gmail.com, indicating your order number and the products you wish to return
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You will receive return shipping instructions
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Carefully pack the products in their original packaging
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Ship the package to the address we will provide
Return costs
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Return shipping costs are the responsibility of the customer
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In the case of a defective product or an error on our part, the return will be free of charge
Refunds
Once the return has been received and inspected, we will process the refund within 5–7 business days.
The refund will be issued using the same payment method used for the purchase.
Exchanges
If you wish to exchange size or color:
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Contact us by email
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Return the original product
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Place a new order for the desired product
Non-returnable products
For hygiene reasons, some items may not be returnable if opened or used.
Defective products
If you receive a defective or damaged product, please contact us immediately and include photos of the item.
We will arrange a replacement or a full refund, including shipping costs.
Contact
For any questions regarding returns or exchanges, please contact us at
klyvoitalia@gmail.com